Shipping Policy

  • Free shipping on orders over $49.99 to all continental USA
  • Fixed rate shipping of $9.99, if order is $49.99 or under to all continental U.S. (except HI, AK and PR)
  • Special rates for HI, AK and PR. Please email sales@thingsofbrazil.com
  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to substitute the product or process a refund.

 

  1. Shipping Costs

*Free shipping on orders over $49.99. 
$9.99 fixed rate if order is under $49.99
If applicable, payment for shipping will be collected with the purchase.This price will be the final price for shipping cost to the customer.

 

3.2 Warranty Returns

Things of Brazil will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Things of Brazil to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

  1. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days.
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, we will notify.

4.4 Change Of Delivery Address

Orders placed before 02 PM - EDT (UTC-04) will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

4.5 P.O. Box Shipping

Things of Brazil will not ship to P.O. box addresses 

 

4.6 Military Address Shipping

Please contact Things of Brazil

7.2 Taxes

NY taxes are added when you place your order. 

 

  1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

  1. Customer service

For all customer service enquiries, please email us at sales@thingsofbrazil.com